Subject to exceptions, Sakeenah Tours is happy to exchange or refund your purchase within 14 days of delivery, for Click & Collect orders the 14 days starts after you have received your ‘Order Ready for Collection’ email. Your refund will be credited to the original payment card, if you have used a Sakeenah Tours gift card your refund will automatically be credited to the original gift card. Please note if you wish to exchange your item(s), this can only be done in our store. We are unable to offer exchanges if you return your item(s) to Sakeenah Tours via the post, through Parcelshops or via a courier.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.