FAQs

Payment

What kind of payment methods do you accept?

We accept credit cards, debit cards, bank transfers, cash and cheque. Payments need to be made at least 1 week before departure.

Do you charge a debit or credit card fee?

No, we do not add fees for card transactions.

Booking

How many travellers can be in one booking?

We are well equipped to handle any number of people in one booking.

Can I book over the phone?

Yes, you can book over the phone.

Do I pay a service fee for booking on SakeenahTours.com?

There are no additional fees for booking online.

Reservation

Can I book a destination or a date that is not on your website?

Yes, we offer tailor made packages for anywhere you would like to go. Sakeenah Tours have agents in almost every country in the world.

Confirmation

Do I receive a ticket or confirmation when I book with Sakeenah Tours?

Yes, you will receive a booking confirmation from Sakeenah Tours on the same day.

Amendment

How do I amend my holiday?

You can amend holidays by contacting the Sakeenah Tours team via email or phone call. Most amendments have no charges associated with it. However, some hotels and airlines may add a fee when changes are made. Sakeenah Tours do not add any charges.

Cancellation

How do I cancel my holiday?

You will need to contact the Sakeenah Tours team (via email or phone call) straight away. Sakeenah Tours will not add any cancellation fees. Airlines and hotels have their own cancellation fees which vary between different airlines and hotels, and need to be paid. If there are any services that Sakeenah Tours has booked on your behalf, we will refund 100% of the money we get back.